Vacancy
Reception Manager

Parkhotel Valkenburg is known for its excellent service and hospitality.
We strive to provide our guests with an unforgettable stay and are looking for an experienced and passionate professional to join our team as Head of Reception.

Where do you end up?

• Historical Significance: Work in a hotel with centuries of history. Feel the historic ambiance as you become part of our heritage.
• Cordial Community: Experience the cordial hospitality of Valkenburg. Meet locals and guests who appreciate the city for its friendly atmosphere.
• Parkhotel Team Member: Become a proud team member of the Parkhotel, where we seamlessly combine tradition and modernity.
• Meaningful work: With us, you contribute to the unforgettable experience of our guests, and you play a role in maintaining the unique atmosphere of our historic hotel.

Job Description

As Head of Reception, you will be responsible for coordinating and leading the reception department.
Your main duties include:

• Supervise the daily operations of the front desk.
• Provide a warm and professional welcome to guests.
• Coordinate check-in and check-out procedures and ensure guests are served quickly and efficiently.
• Manage and motivate the reception team, including employee training and development.
• Maintain high service and quality standards.
• Handle complaints and ensure prompt and effective resolution.
• Collaborate with other departments to ensure a seamless guest experience.
• Report to the hotel manager on operational performance and any areas for improvement.